Privacy Policy

This page is maintained by VERITRIX Inc to explain how Veritrix handles personal data. It describes our current practices and is not a certification or legal opinion.

This Privacy Policy explains how VERITRIX Inc ("Veritrix," "we," "us") collects, uses, stores, and shares information when you use our website and AI verification platform (the "Services").

1. Information we collect

We collect information needed to provide and improve the Services:

• Account information: name, email address, company name, and billing details.
• Usage data: how you interact with the platform, feature usage, logs, and diagnostic data.
• Agent traces: data you choose to send into the platform for verification, replay, and analysis.
• Communications: messages you send to support or sales.
• Cookies and similar technologies: described in our Cookie Policy.

2. How we use information

We use the information we collect to:

• Provide, operate, and maintain the Services.
• Improve product features and user experience.
• Communicate with you about your account, updates, and support.
• Ensure security, detect fraud, and prevent abuse.
• Comply with legal obligations.

3. Sharing and subprocessors

We do not sell personal data. We share data only with third-party service providers who perform services on our behalf (such as hosting, analytics, payment processing, and email delivery), and when required by law or to protect our rights. Those providers are contractually bound to use data only as instructed.

4. Data retention

We keep your personal data for as long as your account is active and for a reasonable period afterward to fulfill legal, accounting, and operational needs. In general, personal data is retained for up to 30 days after account closure, unless a longer period is required by law or for ongoing legitimate purposes.

5. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no internet-based service is completely secure, and we cannot guarantee absolute security.

6. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, or export your personal data. You may also object to certain processing or withdraw consent where applicable. To exercise your rights, contact us at privacy@veritrix.xyz.

7. International transfers

Your data may be transferred to and processed in countries other than your own. We use appropriate safeguards, such as standard contractual clauses, to protect personal data when transferred internationally.

8. Children's privacy

The Services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will post changes on this page and update the "Last updated" date. Continued use of the Services after changes means you accept the revised policy.

10. Contact us

If you have questions about this Privacy Policy or how we handle your data, reach out to us at privacy@veritrix.xyz.